Why we exist
Vision
To create a lifetime of value for our customers and our stakeholders.
Mission
We aim to be the most trusted travel provider in our niche markets.
We are focused on providing experiences and adventures for our customers that are crafted from honest and authentic relationships.
Our stakeholders are made up of extraordinarily talented people that represent our enterprise with integrity, fairness and respect. We foster a culture of security and freedom of choice, giving our travelpreneurs the room to grow and develop.
We deliver outstanding results and base our success on the lifetime value we provide and the service we offer.
We are focused on providing experiences and adventures for our customers that are crafted from honest and authentic relationships.
Our stakeholders are made up of extraordinarily talented people that represent our enterprise with integrity, fairness and respect. We foster a culture of security and freedom of choice, giving our travelpreneurs the room to grow and develop.
We deliver outstanding results and base our success on the lifetime value we provide and the service we offer.
Our values
Trust
The feeling of confidence in a person or organisation.
Niche
An area of expertise or specialism within the travel industry. This may include, but is not limited to a specific activity or interest, a specific geographical region or a specific demographic.
Experience
Our customers interpretation of their feelings and memories when using or reflecting on the products and services we provide.
Adventure
A desire to participate in an exciting experience, activity or enterprise.
Honesty
Truthfulness, adherence to the facts and refusal to lie.
Authenticity
Being true to your values regardless of pressure or expectation to act otherwise.
Extraordinary talents
Demonstrating high levels of relevant industry and product knowledge.
Integrity
Adherence to one's values, beliefs and principles.
Fairness
eing reasonable and free from discrimination.
Respect
Being mindful of the feelings, dignity, wishes, or rights of yourself and others.
Culture
The characteristics, values and knowledge of the Niche Travel Brands enterprise and stakeholders.
Security
To feel safe and maintain a high probability of job security and continuity of income.
Freedom of choice
Autonomy to make decisions without interference or judgment from other people.
Personal growth
Improving one's skills, knowledge, personal qualities, behavior, actions and reactions to benefit oneself.
Outstanding results
Delivering profit, retaining existing customers, bringing on new customers and encouraging referrals by developing meaningful customer relationships through an ‘experience over transaction’ approach to business.
Success
Achieving an outcome that is important to you.
Lifetime value
The tangible and intangible value generated by our customers in revenue, referrals and reputation.
Service
Helping someone.
The feeling of confidence in a person or organisation.
Niche
An area of expertise or specialism within the travel industry. This may include, but is not limited to a specific activity or interest, a specific geographical region or a specific demographic.
Experience
Our customers interpretation of their feelings and memories when using or reflecting on the products and services we provide.
Adventure
A desire to participate in an exciting experience, activity or enterprise.
Honesty
Truthfulness, adherence to the facts and refusal to lie.
Authenticity
Being true to your values regardless of pressure or expectation to act otherwise.
Extraordinary talents
Demonstrating high levels of relevant industry and product knowledge.
Integrity
Adherence to one's values, beliefs and principles.
Fairness
eing reasonable and free from discrimination.
Respect
Being mindful of the feelings, dignity, wishes, or rights of yourself and others.
Culture
The characteristics, values and knowledge of the Niche Travel Brands enterprise and stakeholders.
Security
To feel safe and maintain a high probability of job security and continuity of income.
Freedom of choice
Autonomy to make decisions without interference or judgment from other people.
Personal growth
Improving one's skills, knowledge, personal qualities, behavior, actions and reactions to benefit oneself.
Outstanding results
Delivering profit, retaining existing customers, bringing on new customers and encouraging referrals by developing meaningful customer relationships through an ‘experience over transaction’ approach to business.
Success
Achieving an outcome that is important to you.
Lifetime value
The tangible and intangible value generated by our customers in revenue, referrals and reputation.
Service
Helping someone.
How we work
We match the right product to the customer and then build the comfort level around them. We curate products and experiences that surpass customers expectations and align with our personal and company values. We prioritise first hand experience of our products and services and don’t underestimate how valuable this has been in our success so far.
We always foster excellent relationships with suppliers and never underestimate the importance of their role as stakeholders in our business. We understand that customer service is whatever the customer expects it to be. Customer service is ongoing; before, during and after the transaction.
We market our products and communicate our services by demonstrating our knowledge and understanding without gimmicks. We are always authentic and transparent. We always put the customer before profit and understand the lifetime value of our customers and the people they refer to us.
We take inspiration from like minded companies who share similar values. We only seek to engage with the people who align with our vision.
We always foster excellent relationships with suppliers and never underestimate the importance of their role as stakeholders in our business. We understand that customer service is whatever the customer expects it to be. Customer service is ongoing; before, during and after the transaction.
We market our products and communicate our services by demonstrating our knowledge and understanding without gimmicks. We are always authentic and transparent. We always put the customer before profit and understand the lifetime value of our customers and the people they refer to us.
We take inspiration from like minded companies who share similar values. We only seek to engage with the people who align with our vision.
